Welcome to VGS Tours. We value your trust and are committed to protecting your personal information. This Privacy Policy describes how VGS Tours collects, uses, stores, and protects the information you provide when you visit our website vgstours.in or use our travel services.

By using our website or booking our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect information in the following ways :

a) Information You Provide Directly When you fill out our booking form, contact form, or reach out to us via phone or WhatsApp, we may collect :

– Full name
– Phone number
– Email address
– Pickup and drop location
– Travel date and time
– Number of passengers
– Vehicle preference
– Any special requests or additional notes

b) Information Collected Automatically When you visit our website, we may automatically collect :

– Browser type and version
– Device type (mobile/desktop)
– IP address
– Pages visited and time spent
– Referring website

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2. How We Use Your Information

We use the information we collect for the following purposes :

– To process and confirm your travel booking
– To assign a driver and share vehicle details with you before your journey
– To contact you regarding booking confirmation, updates, or changes
– To respond to your enquiries and provide customer support
– To send booking reminders or trip-related notifications
– To improve our website, services, and customer experience
– To comply with legal obligations if required

We will never use your information for unsolicited marketing without your consent.

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3. Sharing of Information

VGS Tours does not sell, rent, or trade your personal information to any third party. Your data may only be shared in the following limited circumstances :

– With our drivers — only the information necessary to complete your booked journey (name, phone number, pickup location)
– With our internal operations team — for booking management and customer support
– With legal authorities — only if required by law or to protect the rights and safety of our users

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4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Booking records may be retained for a reasonable period for operational and legal purposes.

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5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. These measures include :

– Secure website (HTTPS encryption)
– Restricted access to personal data within our team
– Regular review of our data collection practices

While we strive to protect your data, please note that no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

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6. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us :

– Remember your preferences
– Understand how visitors use our website
– Improve website performance

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website.

We do not use cookies to collect sensitive personal information or track you across other websites.

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7. Third Party Links

Our website may contain links to third-party websites such as Google Maps or social media platforms. Please note that we are not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies before providing any personal information.

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8. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately at info@vgstours.in and we will take steps to delete such data.

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9. Your Rights

As a user of our services, you have the following rights regarding your personal data :

– Right to Access — You may request a copy of the personal information we hold about you
– Right to Correction — You may request correction of any inaccurate or incomplete information
– Right to Deletion — You may request deletion of your personal data, subject to any legal obligations we may have
– Right to Withdraw Consent — You may withdraw your consent for us to use your data at any time

To exercise any of these rights, please contact us at info@vgstours.in or call us at +91 98995 31394. We will respond to your request within a reasonable timeframe.

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10. Updates to This Policy

VGS Tours reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please feel free to contact us :

VGS Tours
📞 +91 98995 31394
📧 info@vgstours.in
🌐 vgstours.in
📍 New Delhi, India

We are available 24×7 to assist you.